1. About us
Hammer & Pixel is a trading name of Revive Business Solutions Ltd, a UK limited company registered in England and Wales. We design and build custom websites for cleaning businesses. These terms apply to any client who engages us under our standard free live demo, website build and monthly care plan offer.
2. What you're buying
Our standard offer covers:
- A free live demo of your homepage, with no obligation to proceed.
- If you approve the live demo, a custom website of around 30 pages: a homepage, a page for each service you offer, a landing page for each town you cover, and the essentials (about, reviews, contact, quote).
- Copywriting for every page, written from a short brief you complete plus our research.
- Local SEO setup, Google Business Profile setup, and a smart quote tool with emergency-call routing.
- Live within 7 days of brief sign-off.
3. The free live demo
Your live demo is free. You owe nothing if you decide not to proceed. If you approve it, the build fee set out in your agreement becomes due before we start the full build.
4. Payment
- Build fee: the one-off build fee set out in your agreement, payable in full when you approve the live demo and before we begin the full build. Paid by bank transfer to the account details on our invoice.
- Monthly care plan: the monthly care plan fee set out in your agreement, charged from the day your site goes live, billed monthly in advance, with a twelve-month minimum term and rolling monthly thereafter. Covers hosting, your domain name, SSL, weekly automated backups, security and uptime monitoring, content updates on request, and one brand-new page added to your site each month. Full redesigns or work beyond this scope are quoted separately.
- Late payments may attract interest at 4% above the Bank of England base rate, in line with the Late Payment of Commercial Debts Regulations.
5. What we need from you
To build your site we need from you:
- Completed brief (services, towns covered, business basics, any photos you want us to use).
- Logo and any brand assets you already have, or permission to design a new one (additional fee may apply).
- Domain name details if you already own one, or permission for us to register one on your behalf (registration cost is yours, billed at cost).
- Sign-off at the live demo stage and at the pre-launch review stage.
If you delay providing what we need by more than 14 days, we reserve the right to pause the build or revisit the timeline.
6. Ownership and code handover
- You own the content you provide.
- You own the design and code of your finished website on full payment of the build fee. We can provide a complete code handover on request.
- Hammer & Pixel retains the right to display your site (or screenshots of it) as part of our portfolio unless you tell us not to.
7. Cancelling the care plan
You can cancel the monthly care plan by emailing us once the twelve-month minimum term has finished. Cancellations take effect at the end of your current billing month. If you leave, we'll transfer your domain name to you at no charge.
If you cancel, you keep your site, the code, and the hosting if you've taken over the hosting account. We stop applying updates and backups, and you're then responsible for keeping the site healthy.
8. What we promise (and what we don't)
We will:
- Build your site to the agreed brief, to a professional standard.
- Apply reasonable skill and care.
- Be responsive on WhatsApp, email, and phone during UK working hours.
We can't promise:
- That your site will rank in any specific position on Google or any other search engine.
- A specific volume of enquiries, calls, or jobs as a result of your site.
- Continuous uptime, though we monitor for it and aim for 99.9%.
9. Liability
Our total liability to you under or in connection with these terms is capped at the total fees you've paid us in the 12 months before the claim arose. We do not exclude liability for death, personal injury caused by our negligence, fraud, or anything else that cannot be excluded under UK law.
10. Governing law
These terms are governed by the laws of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales.
11. Changes to these terms
If we change these terms we'll tell existing clients by email at least 14 days before the change takes effect. Continuing to use our services after a change means you accept the updated terms.
12. Questions
If anything in here is unclear or you'd like to discuss before signing on, email hello@hammerandpixel.co.uk, call 0161 567 6029, or WhatsApp us. We're happy to talk it through.